Terms of service

Last Updated: September 13, 2026

These Terms of Use ("Terms") are a binding agreement between you and Capy LLC ("Capy," "we," "us," or "our") governing your use of yourcapy.com (the "Site") and any products you purchase from us. By accessing the Site, placing an order, or signing up for our marketing communications, you agree to be bound by these Terms, including the binding arbitration and class action waiver provisions in Section 25. If you do not agree, do not use the Site or purchase our products.

PLEASE READ SECTION 25 CAREFULLY. It requires that disputes be resolved through individual binding arbitration and waives your right to participate in a class action. You have the right to opt out of arbitration within 30 days of first agreeing to these Terms — see Section 25 for details.

1. Eligibility

You must be at least 18 years old (or the age of majority in your state of residence) to purchase products from Capy. By using the Site, you represent that you meet these requirements and that you are using the Site for lawful purposes.

2. Changes to These Terms

We may update these Terms from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated through prominent notice on the Site or by email. Your continued use of the Site after changes take effect constitutes your acceptance of the revised Terms. The version of these Terms in effect at the time you place an order governs that order.

3. Account Registration

You are not required to create an account to make a purchase, but if you do, you are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at the contact information in Section 32 if you suspect unauthorized use of your account.

4. Products, Pricing, and Availability

We make reasonable efforts to display product information, pricing, and availability accurately on the Site. However:

Color and appearance: Product images and color representations are provided for illustration only. Actual product colors may vary due to monitor settings, photography, lighting, and natural variations in fabric and printing. Slight variation between units is normal and does not constitute a defect.
Sizing and fit: Sizing information and fit guidance are approximate and provided as a general reference. Fit varies by individual, hair volume, and style. Fit that does not meet your expectations is not a defect, but is covered by our Return Policy.
Pricing errors: We reserve the right to correct pricing errors or inaccuracies and to cancel any order placed at an incorrect price, even after the order has been confirmed or charged. If we cancel an order due to a pricing error, we will refund the amount charged in full.
Availability: All products are subject to availability. We may modify, discontinue, or limit the quantity of any product at any time without notice.

5. Product Use, Care, and No Medical or Protective Claims

Capy products are apparel and fashion accessories.

Not medical devices or PPE. Our products are not personal protective equipment ("PPE"), are not sterile, are not sold sterile, and are not FDA-cleared, FDA-approved, or FDA-registered medical devices. They are not designed, tested, intended, or represented to prevent, treat, diagnose, or reduce the transmission of any disease, infection, or contaminant, and they are not flame-resistant or fluid-resistant unless a specific product listing expressly states otherwise.

Your responsibility. You are solely responsible for determining whether a product is appropriate for your workplace and for complying with your employer's dress code, infection-control, sterile-field, and safety policies, and with any applicable facility, accreditation, or regulatory requirements. Nothing on the Site is professional, medical, or safety advice.

Care. Products must be cared for according to the care instructions provided with the product or on the Site. We are not responsible for damage, shrinkage, discoloration, or degradation resulting from laundering, drying, bleaching, chemical treatment, autoclaving, or sterilization methods that are inconsistent with those instructions, or from industrial or facility laundering.

6. Orders, Payment, and Order Acceptance

When you place an order, you are making an offer to purchase, which we may accept or decline at our discretion. An order confirmation email acknowledges receipt of your order but does not constitute acceptance. Acceptance occurs when we ship the order.

You agree to provide current, complete, and accurate purchase and account information. You are responsible for any applicable taxes and for any incidental fees charged by your payment provider.

Payment is processed through Shopify Payments and other PCI-compliant payment processors. We do not store your full payment card information. By submitting an order, you represent that you are authorized to use the payment method provided and that the billing information you provide is true and accurate.

7. Right to Refuse Service and to Cancel Orders

We reserve the right, at our sole discretion and to the fullest extent permitted by applicable law, to refuse service to, decline to sell to, or discontinue selling to any person or entity; to refuse, limit, or cancel any order, in whole or in part, at any time before or after acceptance; to limit quantities purchased per person, per household, per payment method, or per order; and to restrict, suspend, or terminate any account.

Circumstances in which we may exercise these rights include, without limitation:

A prior payment dispute, chargeback, or reversal initiated against Capy, whether or not resolved in our favor
Suspected fraudulent, unauthorized, stolen, or high-risk payment activity, including orders flagged as high-risk by our payment processor or fraud-screening tools
A pattern of returns, refunds, replacement claims, "item not received" claims, or damage claims that, in our reasonable judgment, is excessive, abusive, or inconsistent with our Return Policy or with ordinary consumer use
Abuse or manipulation of promotional codes, discounts, gift cards, store credit, bundles, loyalty benefits, or our referral or ambassador programs, including creating multiple accounts or using multiple email addresses or payment methods to obtain benefits intended to be limited
Purchases that appear to be for resale or other commercial redistribution (see Section 9)
Abusive, threatening, harassing, defamatory, or discriminatory conduct directed at our employees, contractors, ambassadors, partners, or other customers, in any channel including email, chat, phone, social media, or product reviews
Shipping addresses we are unable to verify, freight-forwarding addresses, or destinations we do not serve
Any prior or suspected violation of these Terms, our Return Policy, or applicable law
Errors in pricing, product information, or inventory
Any other lawful business reason

Nondiscrimination. We will not refuse service on the basis of race, color, religion, creed, national origin, ancestry, citizenship, sex, pregnancy, gender, gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Our decisions to refuse or restrict service are based solely on the conduct, payment history, and account activity described in these Terms.

Effect of refusal or cancellation. If we cancel an order we have already accepted or charged, our sole obligation, and your sole remedy, is a refund of the amount you paid for the cancelled portion of that order. We are not liable for any other loss arising from a refusal or cancellation. Refusal or restriction of service may be applied to any account, name, email address, phone number, payment method, device, billing address, or shipping address that we reasonably associate with the conduct at issue, and may be applied to future orders without further notice.

8. Payment Disputes and Chargebacks

Contact us first. If you have a problem with an order — including a product you believe is damaged, defective, incorrect, or not received — you agree to contact us at hello@yourcapy.com and give us a reasonable opportunity, not less than ten (10) business days, to resolve the issue before initiating a chargeback, payment dispute, or payment reversal with your bank, card issuer, or payment provider. Nearly every issue can be resolved directly, and our Return Policy provides a straightforward remedy in most cases.

Disputes filed in bad faith are a breach of these Terms. You agree that initiating a chargeback or payment dispute is a material breach of these Terms where: (a) the order was delivered, as evidenced by carrier tracking or delivery confirmation; (b) the claim is one our Return Policy would have addressed and you did not first use that process; (c) the dispute is based on facts you know to be inaccurate; or (d) you retain the product and do not return it in accordance with our Return Policy.

Evidence. You authorize us to submit these Terms, our Return Policy, your order records, billing and shipping information, carrier tracking and delivery confirmation, IP and device information associated with the order, and our correspondence with you to your card issuer, bank, payment processor, or the applicable payment network in response to any dispute, and to retain those records for that purpose.

Our remedies. Where you initiate a chargeback or payment dispute in the circumstances described above, we may, to the extent permitted by applicable law and applicable payment network rules:

Cancel any pending or unshipped orders associated with you
Void or revoke any unused store credit, gift card balance, loyalty benefits, referral or ambassador credits, or outstanding discounts associated with you
Decline to accept any future order from you, and block the associated account, email address, phone number, payment method, billing address, and shipping address, under Section 7
Require, as a condition of any future sale, that payment be made by a method not subject to reversal, or decline to sell to you entirely
Refer any unpaid amount to a third-party collections agency or pursue recovery of that amount
Seek recovery of our resulting costs and losses, including the purchase price, shipping costs, processing and dispute fees assessed to us, and, to the extent permitted by law, reasonable attorneys' fees and costs where we prevail

No double recovery. You may not both retain a product and receive a refund or reversal for it. If a chargeback or dispute is resolved in your favor for a product you retain and did not return in accordance with our Return Policy, you agree to promptly return the product at our expense or to pay the purchase price of the retained product.

Nothing in this Section limits any right you have under applicable law, including the Fair Credit Billing Act, to dispute a charge with your card issuer.

9. Personal Use and Resale Restrictions

Products purchased from the Site are for personal, end-use purposes only. Without our prior written authorization, you may not purchase products for resale, and you may not resell, redistribute, or list our products on any third-party marketplace, resale platform, or retail channel. We may limit or refuse orders that, in our reasonable judgment, are placed for resale or other commercial redistribution.

Bulk, wholesale, group, and team orders are available by arrangement — see our Group & Team Orders page or contact us at hello@yourcapy.com.

10. Shipping and Risk of Loss

Shipping times are estimates, not guarantees. Title and risk of loss for products pass to you when the products are tendered to the carrier. Claims for lost, stolen, or damaged shipments must generally be made through the carrier; however, we will work in good faith to assist where reasonable. We are not responsible for packages marked as delivered by the carrier, for theft after delivery, or for delays, misdelivery, or non-delivery caused by an incorrect or incomplete address provided at checkout.

11. Returns and Refunds

Our Return Policy is incorporated into these Terms by reference. By placing an order, you agree to the terms of the Return Policy in effect at the time of purchase.

We reserve the right to refuse a return, to deduct from a refund, or to limit future return eligibility where products are returned in a condition inconsistent with the Return Policy, or where an individual's return, refund, replacement, or non-delivery claim activity is, in our reasonable judgment, excessive or abusive.

12. Promotions, Discounts, and Promo Codes

Unless otherwise stated:

Promotional codes are valid for a limited time and may not be combined with other offers.
One promotional code per order.
Promotional codes have no cash value and are not transferable or redeemable for cash.
Promotional codes are intended for one use per person or household unless expressly stated otherwise.
We reserve the right to modify, suspend, or terminate any promotion at any time, and to refuse or cancel orders we believe involve fraudulent or abusive use of promotional codes.
Where a promotion is applied to an order that is later partially returned, we may recalculate the discount and adjust the refund accordingly, consistent with our Return Policy.

13. Gift Cards and Store Credit

Capy gift cards and store credit are issued for use on the Site only. Unless required by applicable law, they are not redeemable for cash, are not reloadable, and may not be transferred or resold. We are not responsible for gift cards or credit codes that are lost, stolen, or used without your authorization after delivery to the email address you provided.

Gift cards and store credit do not expire except as permitted by applicable law. We may void or suspend a gift card or store credit balance that we reasonably believe was obtained through fraud, error, or a payment that was later disputed, reversed, or not honored.

14. Intellectual Property

All content on the Site — including logos, trademarks, text, graphics, photographs, illustrations, product designs, and software — is owned by Capy or our licensors and is protected by U.S. copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publicly display, create derivative works of, or otherwise exploit any content from the Site without our express written permission. Limited personal, non-commercial use of the Site (such as viewing pages and placing orders) is permitted.

The "Capy" name and logo are trademarks of Capy LLC. Use of these marks without our prior written consent is prohibited.

15. User Content and Reviews

The Site may allow you to submit reviews, ratings, photos, comments, or other content ("User Content"), including through third-party platforms such as Judge.me and social media tags directed at Capy.

By submitting User Content, you:

Grant us a license: You grant Capy a perpetual, irrevocable, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display your User Content in any media for marketing, advertising, and other business purposes, with or without attribution.
Represent that you have the rights: You represent and warrant that you own or have the necessary rights to the User Content, that it is accurate, that it does not violate any third party's intellectual property, privacy, or other rights, and that it does not contain any unlawful, defamatory, harassing, or offensive material.
Acknowledge our editorial discretion: We are not obligated to publish or retain any User Content, and we may edit, remove, or refuse to display User Content at our sole discretion. We do not remove, suppress, or alter reviews on the basis that they are negative, and we do not offer compensation in exchange for a review of a particular sentiment.

Reviews must reflect your honest opinion based on actual experience with the product. Compensation or any material connection to Capy, if any, must be clearly disclosed as required by FTC guidelines. Submitting a review for a product you have not used, misrepresenting your identity or your relationship to Capy, or submitting a review on behalf of another person without disclosure is prohibited.

16. Marketing Communications (Email and SMS)

Email: By subscribing to our email list, you consent to receive marketing emails from Capy. You may unsubscribe at any time using the link at the bottom of any marketing email.

SMS: By providing your mobile phone number and opting in, you provide your express written consent to receive recurring marketing and transactional text messages from Capy at the number provided, including messages sent using an automatic telephone dialing system. Consent is not a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel marketing messages or HELP for help. Carriers are not liable for delayed or undelivered messages. Supported carriers include all major U.S. wireless carriers.

You agree to notify us if you relinquish or change the mobile number you provided, and you represent that you are the subscriber or customary user of that number.

For full details on how we collect and use this information, see our Privacy Policy.

17. Prohibited Uses

You agree not to:

Use the Site for any unlawful purpose or in violation of any applicable law or regulation
Transmit viruses, malware, or other harmful code
Scrape, crawl, harvest, or otherwise extract data from the Site through automated means
Reverse engineer or attempt to derive source code from the Site
Interfere with or disrupt the Site, servers, or networks connected to the Site
Impersonate any person or misrepresent your affiliation with any person or entity
Use the Site to harass, abuse, or harm another person, including our employees, contractors, and partners
Engage in fraudulent activity, including using stolen payment cards, abusing promotional codes, making fraudulent return claims, or initiating payment disputes prohibited by Section 8
Create multiple accounts, or use multiple identities, email addresses, or payment methods, to circumvent quantity limits, promotion limits, or a restriction on service imposed under Section 7
Use the Site or its content to train artificial intelligence or machine learning models without our express written permission

We reserve the right to investigate and take appropriate action against anyone who violates this section, including refusing service, terminating accounts, and reporting violations to law enforcement.

18. Third-Party Links and Services

The Site may contain links to third-party websites and services. We do not endorse and are not responsible for the content, products, or practices of any third-party sites. Your interactions with third-party sites are governed by those sites' own terms and policies.

19. Accessibility

We are committed to making the Site accessible to as many people as possible, and we work toward conformance with generally accepted accessibility standards. If you encounter difficulty accessing any part of the Site, please contact us at hello@yourcapy.com with a description of the issue and we will make reasonable efforts to provide the information, product, or service you are seeking through an alternative method.

20. Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED BY APPLICABLE LAW, THE SITE AND ALL PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT ANY PRODUCT IS SUITABLE FOR ANY CLINICAL, STERILE, PROTECTIVE, OR OCCUPATIONAL SAFETY PURPOSE, AS FURTHER DESCRIBED IN SECTION 5.

WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY PRODUCT DESCRIPTIONS, PRICING, OR OTHER CONTENT WILL BE ACCURATE, COMPLETE, OR CURRENT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAPY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE OR ANY PRODUCT, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS, THE SITE, OR ANY PRODUCT SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD, GROSS NEGLIGENCE, OR PERSONAL INJURY OR DEATH CAUSED BY OUR NEGLIGENCE.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

22. Indemnification

You agree to indemnify, defend, and hold harmless Capy and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Site or products, (b) your violation of these Terms, (c) your User Content, (d) your violation of any third party's rights, or (e) any chargeback or payment dispute you initiate in breach of Section 8.

23. Copyright Infringement Notice (DMCA)

We respect the intellectual property rights of others. If you believe content on our Site infringes your copyright, please send a written notice to our designated agent containing:

A physical or electronic signature of the copyright owner or authorized representative
Identification of the copyrighted work claimed to be infringed
Identification of the allegedly infringing material and its location on the Site
Your contact information (address, phone, email)
A statement that you have a good-faith belief the use is unauthorized
A statement, under penalty of perjury, that the information is accurate and you are authorized to act on the copyright owner's behalf

Send notices to: hello@yourcapy.com or to the mailing address in Section 32.

24. Termination

We may suspend or terminate your access to the Site, and refuse or restrict service under Section 7, at any time, with or without notice, for any lawful reason, including suspected violation of these Terms. Sections that by their nature should survive termination — including Sections 5, 7, 8, 9, 11, 13, 14, 15, 20–23, and 25–31 — will survive.

25. Dispute Resolution: Informal Resolution, Binding Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first. Before initiating arbitration or any other proceeding, you and Capy agree to attempt to resolve the dispute informally. The party raising the dispute must send a written Notice of Dispute to the other party describing the nature of the claim, the specific relief sought, and the claimant's name, address, email, and order number(s). You must send your Notice of Dispute to hello@yourcapy.com or to the mailing address in Section 32; we will send ours to the email and address associated with your account or order. The parties will negotiate in good faith for sixty (60) days from receipt of the Notice. Neither party may commence arbitration before the end of that period, and this requirement is a condition precedent to commencing arbitration. The applicable statute of limitations is tolled during this period. A Notice of Dispute must be personally signed by the individual claimant; notices submitted on behalf of multiple consumers by the same counsel do not satisfy this requirement.

Agreement to arbitrate. You and Capy agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any products purchased from Capy (each, a "Dispute") will be resolved exclusively through final and binding individual arbitration, rather than in court, except as set out below.

Arbitration provider and rules. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, available at www.adr.org. The arbitration will be conducted by a single neutral arbitrator. If AAA is unavailable, the parties will select a comparable arbitration provider by mutual agreement, or a court may appoint one.

Location and format. Arbitration will take place in the State of Washington, or remotely (by phone or video) if requested by the consumer. For claims under $25,000, the arbitration will be conducted on a documents-only basis unless the arbitrator determines an in-person or remote hearing is necessary.

Fees. Capy will pay all arbitration fees that exceed the cost of filing a lawsuit in state court, except as otherwise required by AAA's Consumer Arbitration Rules.

Carve-outs (claims that are NOT subject to arbitration):

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction.
Either party may seek injunctive or equitable relief in court to protect intellectual property rights or trade secrets.

Class action waiver. YOU AND CAPY AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding. If this class action waiver is found unenforceable, then the entirety of this Section 25 shall be null and void, but the remainder of these Terms will remain in effect.

Coordinated filings. If twenty-five (25) or more Notices of Dispute raising substantially similar claims are filed by or with the assistance of the same law firm or coordinated group within a ninety (90) day period, the parties agree that the claims will be resolved in sequential batches of no more than twenty (20) claimants each, with a single arbitrator per batch, and that the limitations period for claims in later batches is tolled pending resolution of earlier batches.

30-day right to opt out. You may opt out of this arbitration agreement within thirty (30) days of first agreeing to these Terms by emailing hello@yourcapy.com with the subject line "Arbitration Opt-Out" and including your full name, address, and a statement that you wish to opt out. Opting out will not affect any other provision of these Terms.

Governing law for arbitration. The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration agreement.

Severability of this Section. Except as to the class action waiver, if any portion of this Section 25 is found unenforceable, that portion will be severed and the remainder will continue to apply.

26. Governing Law and Venue

These Terms are governed by the laws of the State of Washington, without regard to its conflict of laws principles. For any Dispute that is not subject to arbitration (or for any judicial enforcement of an arbitration award), you and Capy submit to the exclusive jurisdiction of the state and federal courts located in King County, Washington, and each party waives any objection to venue or inconvenient forum in those courts.

27. Force Majeure

Capy will not be liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, tariffs or import restrictions, labor disputes, supplier or manufacturer failures, carrier delays, or internet or utility outages.

28. Electronic Communications Consent

By using the Site, you consent to receive communications from us electronically (including via email and SMS where applicable) and agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

29. Severability, Waiver, and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force, and the invalid provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision does not waive our right to enforce it later. These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Capy regarding the Site and your purchases.

30. Assignment

You may not assign or transfer these Terms or any rights under them without our prior written consent. We may freely assign these Terms in connection with a merger, acquisition, or sale of assets.

31. California Consumer Notice

Under California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please contact us at the address in Section 32. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

32. Contact Us

Capy LLC
Email: hello@yourcapy.com
Mailing address: 10065 Wallingford Ave N, #16, Seattle, WA 98133