Contact Us

Most likely not! While it's certainly possible, in most cases it's a simple misunderstanding. Our Bun Caps actually look quite similar to our Classics Caps in shape but they are slightly larger in most dimensions and the back is sewn shut to serve as a pocket for your bun. Our Bun Caps are not shaped like the more classic pony tail scrub caps many people are used to - on purpose! Double check your packaging to see if it's labeled Bun Cap to confirm.

We recommend tying your bun at about ear level, placing the cap over your bun, then tying a simple knot in the back first to tighten to your liking before bringing the ties over the bun. See our style guide page for recommended steps on wearing your Bun Cap.

We've learned that in a recent batch of our caps, our manufacturing partner left fabric pen marks on some of our caps. These marks should come out with steam from a clothing iron or a steamer, or after your first wash.

Please reach out to us if you're having trouble with this after steaming/washing and we can work with you on an exchange.

We apologize for the inconvenience!

Please visit our returns & exchanges page so you understand our policies and can start the return process.

Please fill out the contact form below with your order number and let us know what you'd like exchange with your order in the comment section and we will get back to you shortly.

Capy ships with USPS and, in most cases, delivers straight to your mailbox. If you've confirmed that it wasn't left in your mailbox or at your door or front desk, reach out to USPS to confirm the status. Unfortunately, Capy has the same level of tracking information that you see on the shipment tracking page.

If the USPS is unable to help you locate your package, please reach out to us through the contact form or email us at hello@yourcapy.com.

For the time being, we're focused on serving our domestic US customers and maturing our business and processes. We hope to expand to selling and shipping internationally in the future, so please check back periodically. Thanks for your interest in Capy!