Returns & Exchanges

The bottom line is that we want to make sure that you’re happy with your Capy. Try your new cap for up to 30 days from the date of delivery. We guarantee the Capys you receive to be free of defects and damage, and will gladly exchange/replace them for free should you receive any damage or defective products.

Damaged or defective caps: If you received a damaged or defective cap, please reach out to us through our contact page and include your order number, details and photos showing the damage or defect. 

Returns & Exchanges: For general (non-damage related) returns or exchanges, please visit our returns & exchange portal. Shipping-related fees paid on your order are non-refundable. $5 will be deducted from your refund to cover return postage, which we will email you a return label for. 

You will have 30 days to drop off your return with the USPS before your return request is automatically closed. Products must be unworn (aside from being tried on) and returned in their original individual packaging to be eligible for a refund. We reserve the right to refuse returns or deduct up to $6 per item if products are not in unworn condition or missing their original packaging. Please allow up to 10 days for processing (varies by credit card and bank).